Contact Support
If troubleshooting does not solve the problem, prepare the following information and contact Neko Nya support.
Contact Methods
- After-sales QQ group: NekoNya Slime Tracker（1102960192）
- Support email: 1506594736@qq.com
Send a video when possible
For movement errors, drift, orientation problems or dropouts, a screen recording of the SlimeVR interface plus a video of your actual wearing usually locates the issue faster than a text description alone.
When Submitting an Issue, Please Provide
- Product package and number of trackers
- Tracker and receiver model
- Current firmware version
- Windows, SlimeVR and SteamVR versions
- Indicator-light state
- What you did before the problem appeared
- Steps that reliably reproduce the problem
- Clear photos or videos
Recommended Description Format
text
Problem:
Device model:
Firmware version:
System & software versions:
Reproduction steps:
Already tried:
Indicator-light state:Buy & Repair
Original Manual
Until the migration is complete, you can continue to access the original WPS manual.