Repair & RMA
This page covers common wear parts, the RMA (repair) process and cost information.
Common Wear Parts
| Part | Common issues | Suggested action | Warranty |
|---|---|---|---|
| Battery | Shortened runtime, bulging, damage | Stop using immediately if bulging/damaged; contact support to replace | 3 months |
| Strap | Loosened, torn, velcro worn out | Can be replaced by yourself | 1 month |
| Clip | Broken, loose | Can be replaced by yourself | 1 month |
| GoPro chest mount | Clip broken | Can be replaced by yourself | 3 months |
| Button | Not working | Contact support | 3 months |
| Housing | Damaged | Contact support | 3 months |
Stop using immediately on battery abnormality
If the battery bulges, is damaged, smells, overheats abnormally, or the housing deforms, stop charging and using immediately and contact support. Do not disassemble or continue using it.
RMA Process
- Contact support, describe the fault, device model and firmware version, and provide photos or videos.
- After confirmation, send the device back following the instructions.
- After repair, the device will be shipped back.
- RMA address and recipient info: provided by support after you contact us (not published in this manual).
Warranty & Shipping
- Warranty: 3 months from receipt of the goods.
- Straps, clips and other wear parts: 1 month warranty.
- Non-human damage: repair is free and the return shipping fee is fully reimbursed (confirm the courier with support before sending).
- Human-caused damage: you cover the outbound shipping and repair costs yourself.
- Out of warranty: repair and shipping costs are quoted by support.
Self-Service
The following can be handled by yourself under support guidance:
- Replacing straps, clips and velcro
- Cleaning the charging contacts
- Re-pairing (see Add or Replace Trackers)
If the problem involves the battery, main board or other internal parts, use the RMA process instead of opening the device yourself.